ITIL Service Desk
Explains how to implement a help desk (a 'service desk') under the disciplines of ITIL. You Would also find info related to itil, service desk, help desk, it infrastructure library, disaster recovery, business continuity and much more.

CustomFAQs
Provides web based support tools for help desks and call centers featuring customer service faq, live chat, knowledge base and email management. You Would also find info related to customer service software, customer relationship management software, faq, frequently asked question and much more.

FMDirect
Provide integrated support solutions for Help Desk and Customer Relationship Management operations. You Would also find info related to FMDirect, Help Desk & More, HD&M, FMb2b.net, Managed Space, Maintenance, Contact Centre, Help Desks, Procurement, Support Services, Facilities Management, Property Management, RFQ, Intelligent Solutions, Procurement, Outsourcing, Asset Managment, Call Lo and much more.

Giva Inc. - Business Help Desk Solutions
Giva provides a vast range of business help desk solutions including web-based solutions for IT, web-based customer support, knowledge-manager, service desk, asset manager, and a sales desk.

Help Desk Management Toolkit
A selection of resources and documents designed to help ensure that the help desk is managed and implemented to the highest possible quality You Would also find info related to help desk management, help desk and much more.

Help Desk Outsourcing
Information, tips and guidance on managing help desk outsourcing. You Would also find info related to help desk outsourcing, it outsourcing, service level agreements, help desk software and much more.

Help Desks and Service Level Agreements
Service level agreements are central to help desk management. This site explains, via a presentation, what SLAs should include and how they can be used. You Would also find info related to service level agreements, slas, business resources, small business resources and much more.

iCommunicate.NET
Describes Miscrosoft's subscription based access system for customer service delivery. Includes knowledge base, case tracking and chat facilities.

ISPN Helpdesk Services
Offers outsourced help desk support services for a variety of operations.

Master Counsel Technologies
Offering infra help desk software solutions including IT change management, itil, and service management.

Outsourcing SLA
A help desk outsourcing SLA template and guide. You Would also find info related to Outsourcing Service Level Agreement, outsourcing, it outsourcing and much more.

RightAnswers LLC
Offers a range of technical support knowledge bases for help desk professionals. You Would also find info related to Help desk, Call center, Knowledge base, Technical support, Online support, Knowledge management, Microsoft, Novell, BugNet, Computer, CRM software, Technical support knowledge base, Computer technical support, Diagnostic solutions, Knowledge Channels, Pack and much more.

Service Level Agreement World
Offers a service level agreement template, guide, checklist and presentation designed to support help desk implementation and CRM generally. You Would also find info related to sla, service level agreements template and much more.

Support Solutions Technologies
Provide consultancy, management solutions and tools for help desks, call centres and service operations. You Would also find info related to Helpdesk, Help Desk, Support Solutions Technologies, Support, Australia, Sydney, Quantum, sales lead management, sales force automation, customer contact tracking, workflow processing, scripting, data mining, customer segmentation, call logging and track and much more.

The ITIL Help Desk Framework
ITIL is an increasingly popular discipline with which to manage the help or service desk. ITIL Help Desk explains the role of ITIL and provides a number of resources. You Would also find info related to itil, itsm, it infrastructure library, itil help desk, it service management, itil service desk and much more.

Touchpaper Software
Supplier of CRM and ITSM solutions, in addition to best practice advice and latest industry news You Would also find info related to text/html; charset=iso-8859-1 and much more.